My self-maintained list of failings as a teacher is quite long. But I’d like to think that communicating with students outside of class is not on that list. I do everything in my power to make sure my students have ready access to me at all times. And yet it often feels like I’m not connecting with students who really need some help.
I use a lot of different means to make myself available to my students. Each of them has its own merits and demerits.
The traditional method of student communication is office hours. They’re required by the university, but I’d hold them anyway. In the past, both here at GMU and in the past, I viewed office hours as a time for me to get stuff done, and I spent most of the time hoping that no one would show up. This semester, I made a conscious choice to not endure office hours but rather encourage them. One-on-one conversations aren’t my preferred mode of communication, but office hours aren’t about me.
So this semester I’ve tried to be more deliberate about how I do office hours. I’ve always had the policy that I prefer students to sign up for an appointment, and I kept that policy this semester, but I tried to shift my thinking about appointments from “If there aren’t any appointments today then I get the day off” to “These appointments help keep the meetings on track so both the student and I have a sense of what we’re trying to accomplish.”
I’ve also tried to explicitly communicate throughout the semester that office hours are for talking about anything that is even tangentially related to the course, whether that’s grades, personal situations that are affecting coursework, or steps to take after the class is over, or anything else. This new strategy has paid off several times, where I’ve had meaningful conversations with students who needed to just talk through things. I’ve also tried to ask broader questions when they come than just “what problem can we solve right now?” and spend some time on how they’re doing overall this semester or in this class.
Everyone says things like “if you’re getting a bad grade in this class, come see me.” I say that too. But this semester I tried something new in my undergraduate class: after the midterm, where some students did not do as well as they hoped, I offered them a chance to make up a few points on the midterm. The catch was that I wouldn’t tell them how to get those points back unless they came to see me in my office. The allure of a few points back was enough to attract some students who hadn’t been engaged up to that point, and several of those students have since come back to ask questions about other things. So getting them to come just one time helped them to see that it wasn’t quite so scary. (This class has 42 students; it’s not the kind of class where I’d make an office visit mandatory.)
Nevertheless, only a small percentage of my undergraduate students have come to office hours. My graduate students are less reticent, but they have more experience navigating the academic system and they have more complicated problems. So I don’t think I’m reaching all my students where they are just by having office hours.
Email is another somewhat traditional method of communicating with students outside of class. I rarely use email when communicating with students, though. First of all, it appears to be the case that many students don’t check their email with regularity (a mind-boggling concept to me!), so an email isn’t any more likely to reach a student than just making an announcement in class.
I also don’t really like email. It’s at that awkward place where formality and protocol are a barrier to both effective and respectful dialogue. I definitely don’t like getting emails like “Hey Abby!” from students (I’ve never received one of those from a GMU student), but I also don’t want a student to be so concerned with whether they should address me as “Dr. Mullen” or “Professor Mullen” that they never reach out. (And this paralysis HAS occurred with a GMU student.) I struggle enough with forms of address myself that I totally get why students do.
Email is also a very awkward way to have a conversation. Emails like “I wasn’t in class; what did I miss?” can rarely be adequately addressed without multiple emails from both parties. Emails like “I don’t understand this problem” almost never can. But email threads are so painful.
So email doesn’t feel like the best way to have real out-of-class interactions with students either.
I use Slack every day to talk to the Tropy team. I like it for its hybridity between email and text messaging, and I also like it that (set up right) it can be somewhat asynchronous. So, following the example of some colleagues, I set up Slack teams for each of my classes.
This is far and away MY preferred method of communication. I like it because I can be available to students at times when they’re more likely to actually be doing their work. I also like it because I can share links/show things fairly easily (screenshots are my best friend).
However, Slack has its disadvantages. It does tether me to my students in ways that could get problematic. I don’t think it has done so yet, but I have to be cautious about when I answer Slack messages. I tell students at the beginning of the semester that I will answer Slack questions as soon as is reasonable for me to do so, but in the evenings and weekends, I reserve the right to not be instantly available. I have gotten Slack messages time-stamped 2:00am; I did not answer those instantly. But I did answer them the next time I saw them, the next morning.
Slack is also new and intimidating for some students. In my mind, Slack is a much better text alternative to the more common group-communication tool many students are used to, the group text. But some students have a hard time following how the channels and tagging work.
It’s also true that if you’re not paying attention to the conversations, important information can pass you by as the conversation moves on to something else. And since not all students work on their projects at the same time, sometimes I end up answering the same question multiple times.
It’s hard to get full engagement from the whole class with Slack. I would prefer to make all class announcements, etc., on Slack, but I know that not all students will see those announcements. In my graduate class, I do it anyway, because I think they should be able to handle it, but if it’s something really important, I’ll send an email too. I tried to get everyone to use the Slack interface at least once during the semester—the very first day, actually, where they had to post a meme that they made to Slack. I hoped that this action would demystify the platform for the students, encouraging more interaction, but it really hasn’t.
My ideal Slack community allows students to help each other with questions and pose new and interesting questions to each other, developing a real connection to each other in this online space. I’d love for my role to not be central in our Slack teams. But the reality is that most questions and clarifications are directed at me and I answer them.
Nevertheless, I still like Slack. I like that I can answer questions in public, thus minimizing the number of times I have to answer the same question. I like being able to post new and interesting resources that I find relevant to our class discussions (esp. for my graduate students). I also like being able to have a conversation that allows me to ask lots of questions in order to get to the bottom of problems, without dozens of emails. Since tech support is a large part of my outside-class interactions with students, it’s nice to have a dynamic place to help them work through things.
Sometimes I think that I’m too available to my students. Am I giving them too many ways to get in contact with me, thus reducing the necessity for them to do creative problem-solving on their own? But then again, very often I’m asking them to do things that are completely unfamiliar to them.
My three main goals for outside-class communication with my students are (a) that they won’t be scared of me; (b) that they’ll get the help they need; and (c) that they’ll make real connections with both the material and the humans they’re interacting with in the course. For many of my students, I don’t think I accomplish any of these three.
What am I missing? How do you handle out-of-class communication?